The NuGrape access policy incorporates both door access as well as guest call box policies into a unified structure. The policy bases the available access type options (mobile phone, FOB, call box access codes, call to enter, etc.) on who is accessing the building (residents – owner, spouse/partner, children, tenant; and non-residents – vendors, visitors, etc.).
Access Policy At-A-Glance
(Revised June 2020)
Policy Details
Residents
| Access Type | Available? | Notes |
| Access for residents | ||
| Mobile access credentials | ✅† | Tenants or Roommates are limited to one (1) mobile access credential per name on the rental agreement. Mobile access credentials for tenants expire at lease termination. |
| FOB credentials | ✅† | Limit two (2) FOB credentials per Unit regardless of number of occupants/residents. FOBs for units under lease are deactivated at lease termination. FOBs can be reactivated once the lease terminates and the FOB is back in the owner’s possession. |
| Call box resident access code/PIN | ✅ | |
| Use a visitor access | N/A | |
| Use a vendor access code | N/A | |
| Call another resident via box | ✅ | |
| Access for non-residents, guests, and visitors | ||
| Resident can remotely unlock door via mobile app and voice-enabled assistant | ✅ | |
| Resident can setup a call box visitor access code for a visitor to use | ✅ | |
| Resident can setup their call box directory listing for a visitor to use | ✅‡ | |
| † Each mobile and FOB credential will automatically deactivate if not read at least once every three months. ‡ Available EXCEPT while the unit is under lease or the unit is not the owner’s primary residence |
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✅ Yes, people in this category can use or provide this type of access.
❌ No, people in this category cannot use or provide this type of access.
Non-Residents
| Access Type | Available? | Notes |
| Access for non-residents | ||
| Mobile access credentials | ❌✠ | Amazon deliveries are facilitated in partnership with Amazon Key for Business |
| FOB credentials | ❌✠ | |
| Call box resident access code/PIN | ❌ | |
| Call box visitor access | ✅ | |
| Call box vendor access code | ✅ | Vendors are required to carry company issued photo ID while on the property. Access codes are provided by the BOD directly to the delivery companies. These codes are not for distribution to owners or residents. |
| Call a resident via box | ✅ | |
| Access for others | ||
| Visitor can remotely unlock door via mobile app and voice-enabled assistant | ❌ | |
| Visitor can setup a call box visitor access code for another visitor to use | ❌ | |
| Visitor can setup a call box directory listing for another visitor to use | ❌ | |
| ✠ Credentials are not available to non-residents. | ||
✅ Yes, people in this category can use or provide this type of access.
❌ No, people in this category cannot use or provide this type of access.
Virtual Keys
Virtual keys are a way for residents to provide access to visitors so they can enter NuGrape on their own. Virtual keys can be one-time, one-day, specified days/times, and recurring. Virtual keys can be scheduled up to a year in advance. NuGrape owner-residents have requested the BOD/HOA management have insight into the number of virtual keys issued and have requested limits on “long-term virtual keys” (those which have an expiration date of more than a month). There is no limit to the number of “short-term virtual keys” which can be issued. Each call box account holder can also have up to three “long-term virtual keys” active at any one time. If a call box account holder has more than three “long-term virtual keys”, the BOD/HOA management can ask for the account holder to reduce the number of “long-term virtual keys” to three or less.
Definitions
Residents
- Owners of one or more Units
- Owners’ spouses, domestic partners, children, parents, and grandparents who reside with the owner as their primary residence
- Tenants and roommates named on the leasing agreement
Non-residents
- Non-resident family members and emergency contacts of residents
- Vendors and contractors who regularly do business with residents
- Employees of home-based businesses of residents
- Vendors and contractors who regularly do business with the HOA
- Vendors and contractors who deliver packages
- All other visitors and guests
NOTE: for flexibility, the BOD reserves the right to grant specific exceptions proposed by an owner.